You are here

OMBUDSMAN INFORMATION KIT

BACKGROUND

In Pakistan, the establishment of an ombudsman institution had been advocated for some time before Article 276 of the Interim Constitution of 1972 provided for the appointment of a Federal Ombudsman (Wafaqi Mohtasib) and Provincial Ombudsmen. The Constitution of 1973 also provided for a Federal Ombudsman, and the institution was eventually created through the Establishment of the Office of Wafaqi Mohtasib (Ombudsman) Order, 1983 (President’s Order No. 1 of 1983), which is now a part of the Constitution of Pakistan by virtue of Article 270-A. It started functioning on 8 August 1983. The office of Ombudsman is currently vacant, following the completion of the four-tear term of Javed Sadiq Malik in October 2010. The Ombudsman has headquarters in Islamabad and Regional Offices in Lahore, Sukkur, Quetta, Faisalabad, Multan, Dera Ismail Khan, Peshawar and Karachi.

Other ombudsman agencies in Pakistan include Provincial Ombudsman (Mohtasib-e-Aala) offices in Punjab, Khyber Pakhtunkhwa,, Balochistan and Sindh; a Banking Mohtasib; a Federal Insurance Ombudsman and a Federal Tax Ombudsman. Azad Jammu and Kashmir also has an Ombudsman office. Under the Protection of Women against Harassment at Workplace Act 2010, Musarrat Hilali was appointed in the same year to be the first Federal Ombudsperson for Protection of Women against Harassment at Workplace. The Act provides for similar offices at the provincial level.

Ombudsman agencies participate in a Forum of Pakistan Ombudsman (FPO), and the federal bodies are affiliated to the Asian Ombudsman Association (AOA) and the International Ombudsman Institute (IOI).

PAKISTAN OMBUDSMAN SCHEMES

In Pakistan, at present, there are five Federal Ombudsmen, i.e., Wafaqi Mohtasib, Federal Tax Ombudsman, Federal Insurance Ombudsman, Federal Ombudsperson for Women, and Banking Mohtasib.

Wafaqi Mohtasib (Federal Ombudsman)

In Pakistan, a beginning was made with the appointment of Wafaqi Mohtasib (Ombudsman) at the Federal level in 1983.

The primary objective of the Wafaqi Mohtasib was to diagnose, investigate, redress and rectify injustices faced by the public from Federal Government Departments. The measure of success achieved by the institution of Wafaqi Mohtasib led to the creation of Provincial Ombudsmen in the provinces of Sindh, Punjab, Balochistan, Khyber Pakhtunkhwa, Azad Jammu and Kashmir.

For more information, please visit: www.mohtasib.gov.pk

Addresses:

Wafaqi Mohtasib (Ombudsman) ‘s Secretariat,

Benevolent Fund Building,

Zero Point, Islamabad

Phone: + 92-51-9252391-4, Fax: +92-519252178

Email: [email protected]

 

Regional Offices

 

Regional Office Lahore

State Life Building,

3rd Floor, 15-A, Davis Road , Lahore.

Phone:+92-42-9201017-20 Fax: +92-42-9201021

Email: [email protected]

Regional Office, Karachi

4-B, Federal Government Secretariat,

Saddar, Karachi.

Phone: +92-21-9202115-, Fax: +92-21-9202121

Email: [email protected]

 Regional Office, Peshawar

1st Floor, Benevolent Fund Building,

Peshawar Cantt.

Phone: +92-91-9211574, Fax: +92-91-9217571

Email: [email protected]

Regional Office, Quetta

BargaznaVillas, Qaddafi St.,

Link Zarghoon Road, Quetta.

Phone: +92-81-9202679, Fax: +92-81-9202691

Email: [email protected]

Regional Office, Multan

Bugalow No.19(XIX),

Stadium corner Vehari Road, Mulatn

Phone:+92-61-6783473, Fax: +92-61-6783475

Email:  [email protected]

Regional Office, Faisalabad

24/Z 13-A, Behind Chenab Market,

Sussan Road, Madina Town, Faisalabad

Phone: +92-41-9220546, Fax: +92-41-9220545

Email: [email protected]

Regional Office, Dera Ismail Khan

H. No 31/4, Quaid –e- Azam Road

Dera Ismail Khan

Phone: +92-966-9280095, Fax: +92-966-9280096

Email: [email protected]

 

Federal Tax Ombudsman

The growing nature of corporate sector grievances, largely relating to inequitable application of taxation laws, and the Government's desire to promote a just and equitable business environment in Pakistan, prompted it to establish an independent Federal Tax Ombudsman (FTO) in 2000.

The FTO has brought considerable relief to businesses during the past 11 years. Businessmen have now found a level of comfort which allows them to confidently and fearlessly make investment decisions in the knowledge that an environment exists where they can expect equity, fair play and justice.

For further information click on the link below:

http://www.fto.gov.pk/

Address:

Federal Tax Ombudsman,

State Enterprise Complex,

5-A, Constitution Avenue,

Islamabad.

Phone: +92-51-9211382, Fax: + 92-51-9205553

Email: [email protected]

Federal Insurance Ombudsman

In pursuance of the Insurance Ordinance 2000, the Office of Federal Insurance Ombudsman (FIO) was established on 2nd May, 2006. The institution is meant to provide analysis, investigate, redress, and rectify any injustice done to a person through maladministration by any of the insurer in the private sector. The key role of the FIO is to provide timely and cost free redress of the public grievances against alleged maladministration in an insurance company. The cases pertaining to life and general insurance business are looked after by FIO as per the requirements of the Insurance Ordinance 2000 and the Insurance Rules.

For further information click on the link below:

http://fio.gov.pk/

Address:

State Life Building No. 2,

5th Floor, Wallace Road,Karachi

Phone: +92-21—9211698, Fax:+92-21-9211945

 

Banking Mohtasib

The financial system in Pakistan has undergone major reform and liberalization during the recent past. In this dynamic process, there are bound to be disagreements and differences between banks and consumers and the Mohtasib's role is to mediate between the two parties so that an amicable and acceptable solution can be found and complaints minimized over time.

 

For further information follow the link below:

www.bankingmohatashib.gov.pk

 Banking Mohtasib Pakistan

 Shaheen Complex

 5th floor, M R Kiyani Road

 Karachi.

Federal Ombudsperson for protection against Harassment of Women at Workplace

The Federal Ombudsperson was appointed on 13th January, 2011 for protection against harassment of Women at Work place.

For further information click on the link below:

http://www.mowd.gov.pk/ombpro.html

Provincial Ombudsman (Mohtasib) Sindh

The establishment of the Mohtasib Sindh (Provincial Ombudsman Sindh) took place through the passage of Sindh Act No. 1 of 1992 (Establishment of the Office of Ombudsman for the Province of Sindh Act, 1991). This law empowers Provincial Mohtasib (Ombudsman) Sindh to diagnose, investigate, redress and rectify any injustice done to a person through maladministration of an Agency of the Government of Sindh.

For further information follow the link below:

www.mohtasibsindh.gov.pk

Sharah e kamal Attaturk,

Opp: Sindh Sectraiat, Karachi

Phone:+92-21-9211026,

Fax +92-21-9211015

Provincial Ombudsman (Mohtasib) Punjab

The Institution of Ombudsman in the Punjab was established by virtue of the Punjab Office of the Ombudsman Act, 1997, which provides for the appointment of the Provincial Ombudsman for protection of the rights of the people, ensuring adherence to the rule of law, diagnosing, redressing and rectifying any injustice done to a person through maladministration and corrupt practices. Mr. Khalid Mahmood was sworn as 5th Ombudsman for the Province of Punjab on 8th December 2008.

For further information click on the link below:

www.ombudsmanpunjab.gov.pk

Address:

Provincial Ombudsman Punjab

2- Bank Road, Lahore

Phone: +92 42 -9211773

Fax: +92 42 9212069

Provincial Ombudsman (Mohtasib) Balochistan

The Ordinance for establishment of office of Ombudsman for province of Balochistan, 2001 provides a comprehensive procedure to discharge duty for redress of grievances of needy people and to control the state functionaries to implement the decisions against maladministration.

Address:

Block No. 10, Civil Secretariat,

Quetta.

Phone: +92-81-9201827

Provincial Ombudsman (Mohtasib) Khyber Pakhtunkhwa

The Provincial Ombudsman Khyber Pakhtunkhwa was established under The Khyber Pakhtunkhwa Provincial Ombudsman ACT, 2010 for protection of the rights of the people, ensuring adherence to the rule of law, redressing and rectifying any injustice done to a person through maladministration and corrupt practices and to ensure good governance.

For further information follow the link below:

ombudsmankpk.org/kpkprov.php

Address:

House 5/F, Rehman Baba Road, University Town, Peshawar, Khyber Pakhtunkhwa

Phone:++92 91-9216768

Azad Jammu & Kashmir Mohtasib (Ombudsman)

The Mohtasib (Ombudsman) Secretariat was established in 1991 through an ordinance. It is a quasi-judicial institution. Its mandate is to undo the injustice done through maladministration and to redress the grievance of aggrieved person(s).

For further information click on the link below:

http://snga.ajk.gov.pk/

Address:

Mohtasib Ombudsman‘s Secretariat,

Muzzafarbad (AJ&K)

Phone: +92-58810-42142,

Fax: +92-58810-39108, 9206288

Access to Justice

Safe Water initiative

Free, Fair & Peaceful Election

Access to HealthCare

Education for All

Education for All

Powered By CREATIVE